Terms and Conditions 

When booking on one of our classes or one of our 1:2:1 sessions you acknowledge you have read and fully accept our terms and conditions.

 Payment and training terms

  • All fees are payable in advance of the training session and need to be received no later than 7 days before the session. Fees are non-refundable except under exceptional circumstances. If you need to cancel or reschedule a session please give 48-hours’ notice, otherwise the full fee will be payable.
  • Fees can be paid by bank transfer to :

Lloyds Bank

Account Name:           Talk To The Hound

Sort Code:                   30-90-85

Account Number:        22156960

 

  • Talk to the Hound provides force free training and uses positive reinforcement methods. Aversive types of equipment will not be permitted during training. If these forms of equipment are continued to be used we reserve the right to cease our working relationship.
  • As we will be using reward based training you will be required to have lots of yummy treats available along with your dogs favourite toy.
  • You will be responsible for the behaviour and actions of your dog during training sessions.
  • It is your responsibility to ensure your dog is in a fit and healthy state to carry out the training sessions. If you have any doubts please seek veterinary advice before the appointment.
  • Training sessions can only be undertaken by persons 18 or over. If you are under 18 then there must be a responsible adult present at all times.
  • Talk to the Hound holds full Public Liability and Professional Indemnity Insurance.
  • Talk to the Hound makes every effort to ensure the safety of both their client and dogs during sessions. Although Talk to the Hound is fully insured when confirming a booking, you accept that there are risks involved when working with dogs and this can result in injury to those humans or dogs involved. You agree that Talk to the Hound cannot be held responsible for any personal injury or damage to property during 1-2-1 sessions either inside or outside your home.
  • If a dog is known to be human or dog aggressive this must be disclosed prior to booking.
  • Please note that I can provide the tools for you to train your dog, but improvement will only be achieved with continued practice and time spent with you teaching your dog following the methods shown.

 5 and 6 week training classes

 Bookings and Payments

  • A confirmation email will be sent before the session starts to confirm your booking details. It is the clients responsibility to ensure they attend the correct date, time and location.
  • Payment for the course fee must be made in full no later than 7 days before the class start date. Failure to pay may result in your place being given to another client.
  • Signed booking forms need to be returned to Talk to the Hound either before class on no later than the start of the Week 1 session.

Class Information/Rules

  • Our courses consist of 5 or 6 weekly classes. For the best results you will need to attend all sessions and complete the course. Please note that we can provide the tools for you to train your dog, but improvement will only be achieved with continued practice and time spent with you teaching your dog following the methods shown by us.
  • All dogs must be vaccinated before starting class. ( if only one vaccination has been given please check with your vet that they are happy for dog to attend before finishing the vaccination course). Only conventional vaccines will be accepted.
  • A VACCINATION CARD MUST BE PROVIDED AS PROOF OF VACCINATION BEFORE THE 1ST CLASS COMMENCES.
  • Dogs must be kept on lead at all times unless advised by a trainer.
  • Owners are responsible for their dogs at all times during class and are required to clean up after their dog should they go to the toilet. Poo bags must be taken off the premises at the end of a session and please do not leave in the car park.
  • Children are welcome at the sessions as we encourage all the family to be involved, however all children must be under the supervision of a responsible adult at all times. For health and safety we do ask that children do not run in the hall/indoor school and that they do not approach other puppies or dogs without asking permission from the owners first. Trainers reserve the right to ask any disruptive children to not attend further classes.
  • During exercises only one handler at a time is to work with a dog as we find this helps to avoid confusion.
  • On occasion it may be decided that the group class setting does not suit the dog or owner. If this occurs it will be discussed in full and it may result in alternative arrangements being made.
  • We make every effort to ensure the safety of both clients and dogs during sessions. Although we are fully insured when confirming a booking, you accept that there are risks involved when working with dogs and this can result in injury to those humans or dogs involved. You agree that we cannot be held responsible for any personal injury or damage to property during sessions.
  • We provide force free training and use positive reinforcement methods. Aversive types of equipment will not be permitted during training. If these forms of equipment are used we reserve the right to cease our working relationship and you may be asked to leave the class. (this includes choke chains, prong collars, electronic collars including citronella and any other device which causes discomfort and pain). We do not allow physical force or training techniques based around punishment within our classes.
  • It is your responsibility to ensure your dog is in a fit and healthy state to carry out the training sessions. If you have any doubts please seek veterinary advice before the appointment.
  • Dogs must be both human and dog friendly to enrol on the class. If it is found that this is not the case then the trainer reserves the right to ask for that dog to be removed from the session. In signing the booking form you are agreeing your dog meets these requirements.

Photos and Confidentiality:

  • By agreeing to our terms and conditions you give Talk To The Hound permission to publish images of you and your dog in electronic, video or print format in relation to marketing materials, including publishing on social media sites.
  • All client details are kept in confidence and will not be passed on to third parties. Email addresses may be used to inform clients of activities and services provided by Talk To The Hound. If you do not want to receive any future marketing material please tick the appropriate box on the booking form to ‘opt out’. Please see our full Privacy Policy for how we will treat your personal information. Copies of the policy can be found below.

Cancellation and Refunds

  • If you are unable to make a session please let us know as soon as possible.
  • Fees are non-refundable except under exceptional circumstances or unless 7 DAYS NOTICE is given prior to the course start date.
  • No refund will be given for lack of vaccinations or no vaccination card unless notified 14 days in advance of the start of the course
  • Partial refunds for missed classes will not be given.

 

         

Confidentiality

Talk to the Hound is committed to protecting your privacy. When you interact with us by phone, mail, in person or online, we sometimes receive personal information about you. This document, tells you about how we collect, use and store your personal information.

Please read this policy carefully to understand how we will deal with your information.

If you have any queries about our privacy policy, please email Jules Harrison at Jules@TalktotheHound.net.

How we collect information about you and what information do we collect.

We may collect information about you whenever you contact and interact with us. For example, when you register for one of our training courses or contact us for more information or to book one of our courses.

When you interact with us, we may collect names, addresses, email addresses, telephone numbers, and any personal information which may help us with the training plans for your dog. We do not use cookies to collect this type of information via our website.

How we use your information

We will use your information to:

Give you the products, information or services you have requested or to
keep you in touch with our work by sending you updates when new courses are about to begin. We will not pass your details on to any third parties and all information is kept in strict confidence and only shared with members of the team who need to know in order to provide you with the service you requested.

We will keep hold of your personal information while you are actively training with us. If you are happy for us to keep it on file after training ceases, we will do so in order to forward you any useful information relating to Talk to the Hound. Please advise us if you would like us to delete your records after completion of your course.

 

Your consent

By giving us your personal information, including sensitive personal data like information about your personal lifestyle which we require to assist in dealing with your dogs behaviours, you consent to us collecting and using that information in the ways that we describe in this privacy policy.

How we protect your personal information

We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it as long as is reasonable and necessary.

Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure. We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the user’s own risk.